Parent statements & CCS
complete
C
Caren Aspinall
The statement is difficult to read. When the CCS is paid, you can not tell which date it is being paid for and there is no pattern. It would be better to combine the session subsidy statement with the payments statement. The session subsidy statement is dated, in order and systemic. The way in which the statements are currently creates more work load due to endless questions regarding them. I probably spend 2 hours a day just trying to understand them for different people and unlock the problems and then communicate the issue to the family who have questioned me.
Selina
complete
M
Michelle
The changes to the statements have added nearly 30 pages to one families account with all the CCS breakdown pages and they are not easy to read at all it has become so confusing. An option needs to be given to go back to the old one.
Justine - Xplor
in progress
Karen Humphris
Having just come over from Qikkids, I am disaspointed in the statement system in Xplor. I am constantly having to explain our statements to parents and the CCS is not clear when it is being paid for.